Refund Policy

Last updated: July 24, 2026

This Refund Policy applies to payments made to QGO Business, operated by HONGKONG QGO BUSINESS CO., LIMITED.

Refund eligibility depends on the applicable proposal, agreement, invoice, payment stage, work already performed and third-party commitments already made.

A specific signed agreement may contain different refund terms and will take priority where applicable.

1. How to Request a Refund

A refund request must be submitted in writing to contact@qgobusiness.com.

The request should include:

  • the client’s name and company;
  • the invoice or order number;
  • the project or proposal number;
  • the payment date;
  • the amount paid;
  • the reason for the request; and
  • supporting information where relevant.

Submitting a request does not automatically mean that a refund has been approved.

2. Review of Refund Requests

QGO will review the applicable proposal and agreement, payment stage, date of cancellation, work already completed, staff or contractor time already committed, third-party bookings and cancellation rules, non-recoverable payment or transfer costs, and any loss caused by a late cancellation or change.

QGO will provide the outcome of the review by email.

3. Project Start Fee

A Project Start Fee is generally non-refundable after QGO has begun project preparation.

Project preparation may include research, supplier or factory search, supplier outreach, communication, feasibility assessment, route preparation, scheduling work or internal project planning.

If QGO has not begun the work and has not incurred costs, QGO may approve a full or partial refund at its discretion, subject to any non-recoverable transaction costs.

4. Service Fees and Deposits

For a service fee, project deposit or partial payment:

  • completed work is non-refundable;
  • work already started may be deducted from any approved refund;
  • staff, interpreter, driver, coordinator or contractor time already reserved may be deducted;
  • non-recoverable preparation costs may be deducted; and
  • the remaining unearned amount, if any, may be eligible for refund.

The applicable proposal or agreement may identify a deposit as non-refundable once resources, availability or project capacity have been reserved.

5. Third-Party Booking Costs

Payments made or committed to independent third parties are refundable only to the extent that the third party returns those funds to QGO.

Examples include hotel charges, vehicle bookings, interpreter reservations, tickets, venue fees, local service providers and factory or supplier-related third-party costs.

Any third-party cancellation fee, amendment fee, bank charge or non-refundable amount will be deducted from an approved refund.

QGO is not required to refund money that a third party has lawfully retained or refused to return.

6. Client Cancellation

Where the client cancels, refund eligibility will depend on when the cancellation is received and the work or commitments already made.

A late cancellation may result in little or no refundable balance where work has been substantially completed, personnel or vehicles have been reserved, third-party costs are non-refundable, supplier or factory arrangements have already been confirmed, or QGO has declined other work to reserve capacity for the project.

7. Client Delay, No-Show or Incomplete Information

A refund may be refused or reduced where the service cannot proceed because the client does not attend a confirmed meeting or service, provides incomplete, inaccurate or late information, delays approvals, fails to provide valid travel documents, does not meet a venue or factory entry requirement, arrives late, changes the project without sufficient notice or otherwise prevents performance.

8. Visa, Immigration and Travel Issues

Unless expressly guaranteed in writing, QGO does not guarantee visas, entry permission, immigration approval, flight operation or travel eligibility.

A visa refusal, entry refusal, flight cancellation or personal travel problem does not automatically entitle the client to a refund.

QGO will review recoverable and non-recoverable amounts based on work completed and third-party cancellation terms.

9. Rescheduling

QGO may permit rescheduling where reasonably practicable. Rescheduling may require updated pricing, a change fee, payment of third-party amendment costs, replacement bookings or a new proposal.

Amounts already applied to completed work or non-refundable third-party costs cannot be transferred unless QGO agrees otherwise in writing.

10. Cancellation by QGO

If QGO cancels a confirmed service for reasons within QGO’s reasonable control and cannot provide a reasonable alternative, QGO will refund the portion paid for the affected service that was not provided.

This does not require QGO to refund services already delivered, work already completed, authorised third-party costs, non-recoverable booking charges or services unaffected by the cancellation.

11. Events Outside Reasonable Control

Where performance is prevented or materially affected by circumstances outside QGO’s reasonable control, QGO may offer rescheduling, an alternative arrangement, a service credit or a refund of recoverable unused amounts depending on the circumstances.

Non-recoverable work and third-party costs may be deducted.

12. Refund Method and Timing

Approved refunds will normally be returned to the original payment method where reasonably possible.

QGO will normally initiate an approved refund within 10 business days after approval. Banks, card issuers and payment providers may require additional processing time.

Currency conversion differences and bank or payment provider charges may not be recoverable.

13. Chargebacks and Payment Disputes

Clients are encouraged to contact QGO before initiating a chargeback so that the matter can be reviewed promptly.

QGO may provide the applicable proposal, agreement, invoice, project records, acceptance records and service evidence to the payment provider when responding to a payment dispute.

Nothing in this Refund Policy prevents a client from exercising any right that cannot lawfully be restricted.

14. No Automatic Refund

The following do not automatically create a right to a full refund:

  • dissatisfaction with a factory or supplier;
  • failure to reach a commercial agreement;
  • changes in supplier price;
  • supplier refusal;
  • product quality concerns outside QGO’s agreed inspection scope;
  • visa or travel disruption;
  • client schedule changes;
  • client non-attendance; or
  • business results that differ from the client’s expectations.

Each request will be considered according to the confirmed scope and the circumstances.

15. Contact

Refund requests and questions should be sent to:

QGO Business
Email: contact@qgobusiness.com
WhatsApp: +44 7568 269564

Operated by:
HONGKONG QGO BUSINESS CO., LIMITED

Registered Address:
ROOM D, 13/F, SUN FAI COMMERCIAL CENTRE
576 RECLAMATION ST
MONG KOK
HONG KONG

16. Applicable Law

Unless a separately signed agreement states otherwise, this Refund Policy is governed by the laws of the Hong Kong Special Administrative Region.

Nothing in this Refund Policy excludes or restricts any right or liability that cannot lawfully be excluded or restricted.